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Quiz about Care to Be an Air Travel Agent

Care to Be an Air Travel Agent? Quiz

Ever thought of becoming an Air Travel Agent, making air reservations for people? Doing this quiz you will learn about different sides to the trade. I still find it an interesting job to do. See what you conclude after this short introduction to the job

A multiple-choice quiz by Esther74. Estimated time: 7 mins.

Author
Esther74

Time
7 mins

Type
Multiple Choice

Quiz #
296,313

Updated
Dec 03 21

# Qns
10

Difficulty
Tough

Avg Score
6 / 10

Plays
805

One at a Time - Single Page - Timed Game

Question 1 of 10

1. Air Travel Agents can choose from a number of air travel reservation systems, to work with. Which of the below is NOT an air travel reservation system? Hint

Heracles

Worldspan

Amadeus

Galileo

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Question 2 of 10

2. Air Travel agents need to have an IATA license in order to be allowed to issue tickets on behalf of the airlines. What does the abbreviation IATA stand for? Hint

International Aviation Travel Amateurs

Issuing license for Air Travel Agents

International Air Transport Association

International Association of Travel Agents

3. 3-letter city codes are used in all air reservation systems and in all communications between the airline and the travel agent. They tried to keep the codes as logical as they can. Amsterdam for instance is AMS. But for other cities the most logical 3-letter combination was already taken, and the appropriate 3-letter code is less logical.
For instance with Madras, India (currently known as Chennai). This is not MAD, (which is Madrid), but MAA. Can you make out which of the following codes is the airport code for Winnipeg, Canada?
Hint

WIN

WPG

YWG

WYG

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Question 4 of 10

4. You probably know that one can usually choose to fly economy class or business class, and even first class. Passengers, within the same class of service, don't necessarily pay the same fare for their ticket. The conditions of the fare determine mainly if you get to fly at a cheaper or higher fared ticket. Which of the following conditions does NOT affect the difference in published fares, within one class of service. Hint

How much time in advance you book

Having a frequent flyer card

Penalty charges for cancellation on a fare

How long you stay

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Question 5 of 10

5. Once you find a fare that you like, you can let the air travel agent make a reservation for you. Does having a reservation number constitute a guarantee that the booked fare won't change? Hint

Yes, a confirmation of the date of my reservation will guarantee my right to a fare

No, only actually issuing constitutes a guarantee to the amount of the fare

Yes, it's technically impossible for the reservation system to change a fixed fare once it's booked and quoted

No, not if I haven't paid the travel agent the full amount yet

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Question 6 of 10

6. Since 1995 electronic ticketing has slowly but gradually taken over in Europe. No more paper tickets need to be issued and mailed. But now and then, on some routes or airlines, it's still the only way to get a ticket. On a paper ticket, what piece of information you will NOT find. Hint

Class of service

Type of meal aboard

The city codes of the destinations/transit cities

Maximum luggage allowance

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Question 7 of 10

7. In some cases the agent needs to build up a ticket from scratch. For instance when the fare bought does not exist in the air reservation system. The agent then needs to enter the ticket fare manually as well. When an agent has accidently put a lower fare on the ticket than he/she should have, what does the airline send the travel agent in order to receive the difference in fare? Hint

Agent Debit Memo

Prepaid Ticketed Advice

Agent Credit Memo

Invoice

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Question 8 of 10

8. In order to hide the special fare (that does not exist in the system) on the ticket, instead of the fare you can see either BT or which of the following codes on the ticket? Hint

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Question 9 of 10

9. When an agent issues an IT or a BT ticket (ticket that will show either IT or BT instead of the fare on the ticket) the airline usually requires also a so-called Tourcode. What is a tourcode primarily? Hint

It's a code that the passenger will need to show at its destination to participate in a city tour

It's a code designed as an extra security check on creditcard fraud

It's a code that will offer the passenger a free sightseeing tour at arrival in a hotel

It's a code designed mainly to make administration of the ticket more efficient for the airline

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Question 10 of 10

10. Issuing several separate tickets can amount to a much lower total price than buying one ticket for the whole trip. Especially with the longer itineraries. What is definitely a downside of having several tickets issued for one itinerary? Hint

It's only possible if you travel from point A to B or further. It's not possible if you travel back to point A again

You will have to carry more tickets in your luggage

When delayed the airline concerned does not assume responsibility for the connections on any of the other tickets for your itinerary

You can no longer have any seat preference on the flights

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Quiz Answer Key and Fun Facts

1. Air Travel Agents can choose from a number of air travel reservation systems, to work with. Which of the below is NOT an air travel reservation system?

Answer: Heracles

All airline reservation systems also host an incorporated hotel/car and ferry reservation system.

2. Air Travel agents need to have an IATA license in order to be allowed to issue tickets on behalf of the airlines. What does the abbreviation IATA stand for?

Answer: International Air Transport Association

IATA is an international trade body. It was created half a century ago by a group of airlines. IATA represents over 200 airlines which accounte for over 90% of scheduled international air traffic.

3. 3-letter city codes are used in all air reservation systems and in all communications between the airline and the travel agent. They tried to keep the codes as logical as they can. Amsterdam for instance is AMS. But for other cities the most logical 3-letter combination was already taken, and the appropriate 3-letter code is less logical. For instance with Madras, India (currently known as Chennai). This is not MAD, (which is Madrid), but MAA. Can you make out which of the following codes is the airport code for Winnipeg, Canada?

Answer: YWG

Most Canadian airport cities start with the letter 'Y'. Cannot exactly tell you Y, though.

Answer: Having a frequent flyer card

The Air Reservation System that the travel agent uses to book flights for its customers can only display a maximum of 7 or 9 seats. As long as the screen shows this, actual availability is accurate or better than shown. After a flight shows zero availability for a certain fare, often there is a possibility to waitlist the flight in the system.

5. Once you find a fare that you like, you can let the air travel agent make a reservation for you. Does having a reservation number constitute a guarantee that the booked fare won't change?

Answer: No, only actually issuing constitutes a guarantee to the amount of the fare

The airline maintains the right to change and delete existing fares in/from the system, and any reservation not holding a ticket number will have to comply with the changes. On the other hand, the travel agent will be charged (by the airline) the appropriate fare issued, at the appropriate fare rules. Usually this means there is no refund possible once issued.

This is why the travel agent does not risk to issue the ticket for the customer as an attempt to guarantee the fare for the passenger until the ticket is paid for.

Answer: Type of meal aboard

Maybe most people out there do not even recall ever holding a paper ticket in their hands while checking in for a flight.

These days paper tickets are used on more remote stretches between smaller airports, usually domestic flights and are most common for travel within Africa or domestic travel in countries outside of the USA.

Answer: Agent Debit Memo

All financial transactions between airlines and travel agents go via BSP (Bank Settlement Plan). That is why not all agencies and not all airlines are accredited to be IATA member, as one of the criteria is to have a certain bank guarantee. But once an agent and/or an airline are IATA, the financial settlements go via BSP by means of the specialised BSP procedures, as the ones mentioned as multiple choices.

8. In order to hide the special fare (that does not exist in the system) on the ticket, instead of the fare you can see either BT or which of the following codes on the ticket?

Answer: IT

Airlines do not publish all their fares in the system.
This can be due to any specific reason.
Most common are that they wish their fares to remain confidential for competitive airlines, or a certain destination could use a boost in number of passengers on flights and therefore a lower fare than published will be emailed or mailed to all IATA associated travel agents in a country.

IT = Individual Ticket.
AT / OT / ET are made up abbreviations.

Answer: It's a code designed mainly to make administration of the ticket more efficient for the airline

A tourcode usually consists of digits for the appropriate year and an abbreviation for the appropriate fare. There is no fixed length of this code but usually won't exceed a mix of 10 digits and letters.

Answer: When delayed the airline concerned does not assume responsibility for the connections on any of the other tickets for your itinerary

This is something passengers need to realise. Even if you have an itinerary operated on one airline only, when delayed, it all amounts to whether this itinerary has been issued on one or more tickets, when it comes to the airline assuming responsibility for your suddenly created lay-over in Brussels, or your sudden misconnection in Dubai.

Source: Author Esther74

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